TERMS OF SERVICES

GENERAL

The following terms of trade apply when you place an order on www.peganpoetry.com.

We encourage you to read these Terms of Service in full before placing an order. Our Terms of Service may be updated and vary from time to time, which is why we ask you to read the Terms of Service in advance of each order you place on www.peganpoetry.com.

www.Peganpoetry.com is owned and operated by UpNorth Studio Aps

UpNorth Studio Aps
Tølløsevej 34
4340 Tølløse
Danmark
VAT no.: DK 32331181

Phone: +45 42 834016
email:  info@Peganpoetry.com

MIN ACCOUNT / CUSTOMER LOGIN

When you shop on peganpoetry.com you have the option to sign up as a customer. On "My account" you can access your personal information, follow your order, change your password, view your Favorite List, etc. 

Personal data
All data you enter on a purchase on peganpoetry.com will be treated confidentially. Read our "Privacy Policy" to read more abou how we use the information you provide.

 

PURCHASE

Right of withdrawal
You always have the right to cancel your purchase within 14 days from that time you place Your order. Furthermore, learn more by reading our "Return policy".

Placing an order
Placing and order on our website is not a legally binding agreement. UpNorth therefore has the option to cancel your order due to typographical errors, payment errors, technical problems, delivery failures, price errors, oversold goods or the like.

We recommend that you save all receipts and emails that you may receive from us.

Order confirmation
When you order has been packed and shipped from us, you will receive a binding order confirmation by email (from info@upnorth-studio.com).

When you have place your order, you will receive an electronic receipt, confirming that we have received your order. This will be sent automatically from our system.

Please note that this receipt is not the binding order confirmation. If you do not receive an email from us, showing what items you have just ordered – it means that we did not receive your order. Please contact us.

The trade agreement is binding only when you have received an order confirmation by email from info@upnorth-studio.com with information that we have shipped the item including a traceable parcel number.

When you receive your order
We kindly ask you to check your item(s) upon receipt, and contact us as soon as possible if you notice any problems with the order. Always save your receipts.

You have a 2-year warranty (normal conditions apply) to all purchases on Peganpoetry.

Learn more by reading our "Return policy".

 

PAYMENT

payment is possible in the currencies listed in the webshop. The payment is currently made in Danish kroner (DKK) for shipments to Denmark, Euro (EUR) for shipments within the European Union and Norway. Please note that for some non-European countries VAT may be added.

On www.Peganpoetry.com you can pay with
the following credit cards:
VISA/DankortVisaVISA ElektronMaestroMastercardDebet-bit for MasterCard

The amount will be withdrawn from your account when the order is shipped

Payment by credit card
You can safely use your debit card with us. Our payment system is  PCI certified  via our payment redeemer. We do not charge card fees when paying by credit card on peganpoetry.com.

If you pay by card, you will be asked to enter your personal card details in order for us to receive your payment. Learn more by reading our "Privacy policy".
 
How long before is my card reserved?
Please note that if you trade in debit cards on peganpoetry.com (Visa Debit or Mastercard), an amount will be reserved on your card corresponding to the total of your order when completing the order. Once your order has been packed, the money will be deducted from your card, which will delete the reservation.

If your order is cancelled or products are removed on your order before the money is withdrawn, the reservation will remain on your card for 30 days before being deleted – unless otherwise agreed with your bank.

Save your payment information
When you shop on peganpoetry.com and logged in, you have the option to store your card information in encrypted form, making payment easier in the future. (However, it still requires you to enter the 3 control digits at the back of your debit card at each purchase.) This is selected for the payment itself. If you regret stored card information, you can contact our customer service at any time and we can assist you in deleting them.

MobilePay
For stock sales and various events, you can pay with MobilePay. Note this payment method is available in Denmark.

MobilePay (UpNorth Studio):     25377

ApplePay
On peganpoetry.com, you have the option to pay with ApplePay. ApplePay    is a payment service from Apple that allows you to pay securely, easily and quickly at online stores.

 

DELIVERY

Currency
The prices of the webshop may vary depending on the country in which your delivery address is located. Please note that the change of country may affect the price/currency and shipping costs, you can only make a purchase in the country where you are registered with your address.

Terms of delivery in Denmark
On www.peganpoetry.com we offer free delivery for shipments in Denmark when you buy for over 600 DKK. We ship to the nearest service point / parcel drop-off point, which you choose when you enter your address.

Please note that you bear the risk of the item after delivery/pickup..

If the contents of the package are damaged, please contact our customer service. If you wish to complain about any defects and defects. Find more information under ”Returns”.

Shipping to other EU countries & Norway
Currently we only ship to Denmark, other EU countries and Norway. See “Shipping” for more information.

We ship with
When you shop on www.peganpoetry.com, you are free to choose to have your goods delivered with either PostNord or GLS. All items are sent as a package and you have the option to follow your package via track & trace from it is shipped until it is delivered.

RETURNS

If you want to return an item, you can find more information under "Returns”.

If the package is rejected and returned to the us
If a package is rejected or not picked up at your chosen service point, it will be returned to us at Peganpoetry. We will refund the purchase price, which reflects the order confirmation received by e-mail. However, we will charge you the full shipping cost, which will be deducted in the refunded amount.

Always Track'n'Trace
Make sure that the package is sent by insured and traceable mode of transport and that you keep your receipt for the shipment. If the item is shipped with a non-traceable transport and is lost, Peganpoetry will not be responsible and cannot refund the purchase.

Returned items
We accept only returned items that are unused and the same condition as when they were sold including original packaging, label, hangtag and other, received together with the item(s).

Peganpoetry will refund the price of the item as soon as possible, but no later than 14 days from the date on which the item was returned and received by us. The refund will be returned to your original payment method.

If you have any questions about returning a purchased item, please send us an email.


COLOURS

We cannot guarantee that the colours in the webshop reflect the colours of the products in real life. Colors can be reflected in different ways depending on display on mobile, PC, etc.